Strategic Plan 2010 - 2013
Advances being made in technology, service models and research make careful and thorough planning an essential focus for the Board, service managers and staff in ensuring the organisation continues to deliver accurate information and effective services to the numerous stakeholders and customers involved in the industry.
In the first half of 2010 the ILC Board and management team with input from all staff, undertook a review of the strategic plan developed in 2007 and agreed five strategic focus areas that would drive the newly formed plan over the next three years.
The five drivers are a mix of old and new and reflect the changing landscape of government policy and technological innovation.
The five drivers are
- Sustainability – The four goals underpinning our sustainability driver will ensure that services are adequately funded, remain relevant and responsive to our customer, have robust systems to support continuity and move the organisation towards a greener approach.
- Service Access – We will be responding to the increase in demand for services through review, expansion and the addressing unmet need. Multicultural and geographical need will be a high priority whilst keeping abreast of policy reform, service development and assistive technology innovation.
- Information Systems – Our goal is to have cutting edge, efficient ICT systems to support our organisation. Lotterywest will be supporting the ILC in a major upgrade of our telephone and computer systems in 2011
- Research and Evaluation – Researching emerging technologies and evidence based practises will be a priority as we build our internal evaluation capacity and engage with external research initiatives, always with the a focus on customer outcome.
- Systemic Advocacy – We will work towards influencing planning and policy development through lobbying, research and sector engagement demonstrating the future trends and needs of our customer base.
Our Vision is a Community that in which participation and inclusion are supported and valued
Our Mission is to provide independent information on assistive technology and support services to enable informed choices for living
Our Aim “Making choices, finding solutions”
The staff team developed a set of guiding principles or values that the whole staff group can aspire to, to assist us in providing the best possible service for our customers.
Our Guiding Principles-
- We deliver comprehensive independent services with professionalism and expertise.
- We listen to our customers and respect their individual needs.
- We implement improvement in order to lead and respond in dynamically changing environments.
- We value each individual and their contribution.
- Our services are timely, accurate and personalized – and above all informative.
- We combine all available resources into innovative flexible systems.
- We interact with the community with openness and integrity.
Creating partnerships and engaging with the community is hugely important to the ILC and organisations and individuals are welcome to contact the Executive Director Gerri Clay (08 93810600) to discuss future strategy and areas of common interest